Refund Policy

IntelMedia Private Limited Website: https://mediaintelai.com

Effective Date: September 6, 2025

Overview

At IntelMedia Private Limited, we are committed to providing high-quality SAAS solutions. This Refund Policy outlines the conditions under which refunds may be provided for our digital products and services. As our services are digital and non-tangible, refunds are handled on a case-by-case basis.

Eligibility for Refunds

You may be eligible for a full refund under the following conditions:

• 7-Day Money-Back Guarantee: For new subscriptions, we offer a 7-day money-back guarantee. If you are not satisfied with our service for any reason, you may request a full refund within the first 7 days of your initial purchase.

• Major Technical Failure: If a core feature of our service is consistently unavailable or non-functional due to an issue on our end, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a pro-rated refund for the period of service disruption.

Non-Refundable Circumstances

Refunds will not be issued for:

• Any request made after the initial 7-day money-back guarantee period.

• Services that have been successfully provided, including but not limited to, website creation, content generation, or social media post scheduling, regardless of usage.

• Lack of use of the service.

• Issues caused by third-party applications, user error, or external factors not under our control.

• Downgrades or cancellations of existing subscription plans.

How to Request a Refund

To request a refund, you must contact our support team at support@mediaintelai.com. Your request must include:

1. Your full name and the email address associated with your account.

2. The date of your purchase.

3. A detailed explanation of why you are requesting a refund.

We will review your request and respond within a reasonable timeframe. Refunds, if approved, will be processed to the original method of payment.

Contact Us

For any questions regarding this Refund Policy, please contact us at:

Email: support@mediaintelai.com